Omni-Channel is a comprehensive customer service solution that lets contact centers push work to their agents in real time. Omni-Channel lets you create work items from your Salesforce records―including cases, chats, leads, and custom objects―and route them to the most qualified, available agents in your organization, all in real time. Omni-Channel integrates seamlessly into the …
When Communities is enabled, the global header allows you to easily switch between your communities and your internal organization. Communities must be enabled in your organization to use the global header The View Global Header permission is disabled by default for all standard profiles. To view the global header, users must be assigned the “View …
Public Solutions in Salesforce Using the Solutions tab, your customer support team can create solutions that people outside of your organization may find helpful. Using HTML code supplied by Salesforce, and with the help of your website administrator, you can add a search box and button to your website that allows your customers to search …
Self-Service provides an online support channel for customers. Self-Service allow customers to resolve their inquiries without contacting a customer service representative. Self-Service is free and very basic, namely Cases and Solutions with an un-customizable UI. The Self-Sevice portal is divided into the following major sections: Self-Service Preparation: Make sure your organization is ready for a …
Quite simply, Sales Cloud is more geared towards business development and Service Cloud is geared towards Call Centres, Live Agents, PABX integration etc In Brief: \”Sales Cloud\” refers to the \”sales\” module in salesforce.com. It includes Leads, Accounts, Contacts, Contracts, Opportunities, Products, Pricebooks, Quotes, and Campaigns (limits apply). It includes features such as Web-to-lead to …
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