Category: Service Cloud

Omni-Channel in Salesforce

Omni-Channel is a comprehensive customer service solution that lets contact centers push work to their agents in real time. Omni-Channel lets you create work items from your Salesforce records―including cases,

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Public Solutions in Salesforce

Public Solutions in Salesforce Using the Solutions tab, your customer support team can create solutions that people outside of your organization may find helpful. Using HTML code supplied by Salesforce,

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Self-Service portal in Salesforce

Self-Service provides an online support channel for customers. Self-Service allow customers to resolve their inquiries without contacting a customer service representative. Self-Service is free and very basic, namely Cases and

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