Self-Service provides an online support channel for customers.
Self-Service allow customers to resolve their inquiries without contacting a customer service representative.
Self-Service is free and very basic, namely Cases and Solutions with an un-customizable UI.
The Self-Sevice portal is divided into the following major sections:
Make sure your organization is ready for a Self-Service portal.
Configure your organization to allow your customers to use Self-Service.
Use Self-Service reporting features to make the most of your Self-Service portal.