Category: Service Cloud

Omni-Channel is a comprehensive customer service solution that lets contact centers push work to their agents in real time. Omni-Channel lets you create work items from your Salesforce records―including cases,

Please find below link for more info: https://www.salesforce.com/blog/2016/04/introducing-salesforce-for-messenger.html?d=70130000000tP4Q

When Communities is enabled, the global header allows you to easily switch between your communities and your internal organization. Communities must be enabled in your organization to use the global

Public Solutions in Salesforce Using the Solutions tab, your customer support team can create solutions that people outside of your organization may find helpful. Using HTML code supplied by Salesforce,

Self-Service provides an online support channel for customers. Self-Service allow customers to resolve their inquiries without contacting a customer service representative. Self-Service is free and very basic, namely Cases and