Salesforce1 App from Mobile Browser

This blog is not about older Salesforce Classic mobile app, but the newer app Salesforce1.

For Salesforce users who do not install Salesforce1 mobile app into their smart phone, iOS or Android platform, users still able to get same Salesforce1 app experience using mobile web browser, as long as it is enabled in Salesforce1 Settings. But not all mobile web browser and devices are supported, here is the list of mobile web browser and the devices:

  • Apple Safari browser on iPad 2 and later models (including the iPad mini) and iPhone 4 and later models, with iOS 7 or later.
  • BlackBerry Browser on BlackBerry Z10 & Z30 devices with BlackBerry OS 10.2 or later, not support on BlackBerry Q10.
  • Google Chrome browser on Android phones and tablets, with Android 4.2 or later.
  • Microsoft Internet Explorer 11 browser on Lumia and HTC phones with Windows® 8.1.

For best results, Incognito Mode in Chrome, InPrivate Browsing in Internet Explorer, or Private Browsing in Safari or BlackBerry Browser should be turned off. A Wi-Fi or cellular network connection is required to communicate with Salesforce. If you’re using one of the Salesforce1 apps, you can view your most recently accessed records when your device is offline.

From mobile browser, open, enter your username and password. Once your login credential is accepted, your organization logo will be display as loading page, this is the same experience when opening Salesforce1 mobile app, then it will bring you to the same looks and feels with Salesforce1 app.


By default, the mobile browser app option is turned on for your organization wide, but admin able to configure it whether or not users can access the Salesforce1 mobile browser app when they log in to Salesforce from a mobile browser.

User able to see full / site by selecting Full Site option in Salesforce1 mobile browser menu, and back to Salesforce1 site by clicking Go to Salesforce1 link at the bottom of the page.

1. Salesforce1 Settings
Navigate to Setup | Mobile Administration | Salesforce1 | Settings, tick Enable the Salesforce1 mobile browser app. This allows all users to access Salesforce1 from supported mobile browsers. Deselect this option to turn off the mobile browser app, so users can access the full Salesforce site from a mobile browser instead.


When this option is turned on, users who log in to Salesforce from a supported mobile browser are always automatically directed to the Salesforce1 interface. If you want your users to access the full Salesforce site from mobile browsers instead, deselect this option.

2. Salesforce1 User
You will find this option in User Detail page. This option will only available when \”Enable the Salesforce1 mobile browser app\” is selected as in step 1 above – Salesforce1 Settings.

Salesforce1 mobile browser app disable


Salesforce1 mobile browser app enable


By selecting this option, user will automatically use the Salesforce1 mobile browser app when they log in to Salesforce from a supported mobile browser. If this option off, user will see normal / full Salesforce site. So, this option DO NOT related with enabling user to access Salesforce1 app using mobile device, see this blog to enable Salesforce1 access by profile/user.

When user login using web browser to access Salesforce1 app, the login history will still show the same browser, example: Safari 7 for iOS.


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