Lightning Strikes the Summer \’16 Release


Introducing the Lightning Summer ‘16 release, the fastest way to connect with customers, employees, and partners.

With the Summer ‘16 release, the Customer Success Platform has been struck by Lightning.

The Lightning Experience is a modern and intelligent user experience across every device. Now you can deliver smarter customer service in the field, quickly receive inbound calls, and get insights, instantly.

The Lightning Platform is the fastest way to build and customize apps. Now you can customize the Lightning Experience for every role to fit your unique business needs, in a flash.

And, the ever-expanding Lightning Ecosystem makes it easier than ever to build and customize apps with partner Lightning components.

With over 200 new and improved features, and 240,000 points retired from the IdeaExchange, we’re delivering innovation like never before. Harness the power of Lightning to connect with your customers, and employees, and partners faster than ever.Here are some of our favorite features from the Lightning Summer ‘16 release:

Sales Cloud

 Lightning Voice: Sales Cloud, the #1 sales app, has new Lightning Voice, which empowers sales reps to click-to-dial and take inbound calls right in the Lightning Experience.

SalesforceIQ Inbox

SalesforceIQ Inbox for Outlook: Now every rep can sell smarter by connecting Salesforce with their inbox, and get customer insights where they’re already working.

Service Cloud

Field Service Lightning, Knowledge & SLAs: The #1 customer service application is now even better. With Lightning Summer ‘16, agents now have access to Knowledge and Service Levels inside the Lightning Experience.

Marketing Cloud

Email Studio: The world’s #1 marketing application now offers an all-new, streamlined, intuitive email creation and send workflow.

App Cloud

Lightning Pages: Now with App Cloud, the #1 Enterprise App Dev Platform, you can personalize your Lightning Home Pages so you have the information that matters to you most.

Analytics Cloud

Service Wave – Bring the power of analytics to the Service Cloud. Now service managers can quickly gain visibility into KPIs like open cases, agent productivity, and customer satisfaction so they can create world-class service teams.

Community Cloud

Pre-moderation and Moderation Controls: The #1 Community Platform, Community Cloud, is introducing new Pre-moderation and Moderation controls so community managers can now manage posts and prevent SPAM.


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